Frequently asked questions

Q: Do you do multiple pick ups and drop offs?

A: Yes we do. If you mention this at the time of booking then we will be able to

provide you with a fixed price for all the additional addresses.

Q: How do I pay for my journey? 

A: Just pay the driver in cash on the day of your outward journey or call us to pay by card.

Q: Is your office open 24 hours? 

A: No. The office is open for bookings from 08.00hrs to 20.00hrs Monday to Friday and 09.00hrs to 18.00hrs at the weekend. During this time we do make use of an answering service when we are busy.  Any out of hours phone calls the answering service is available and messages will be responded to at the earliest opportunity. The answering machine is always in operation and any messages will be responded to A.S.A.P.

Q: Can you only be contacted by telephone? 

A: No. We can be reached via email as well as telephone.

Q: What if my return flight is delayed? 

A: We always track incoming flights by computer via the airport website. If your return flight is early / delayed we will be aware of this.

Q: What if my return flight is cancelled or the return flight number is changed? 

A: You must inform us at your earliest opportunity

Q: What if I leave something in the vehicle? 

A: If you discover you have left something behind in one of our vehicles, let us know as soon as possible. We will return your property back as soon as possible.

Q: Is there a car park fee to pay on our return journey? 

A: All car parking charges, tunnels & tolls are included in your price.

Q: Will we have to share the vehicle with passengers from other parties?

A: NO. When you book with us, the vehicle is solely for your use only.

 Contact our dedicated team for more information.